Shipping Policy

Transparency and Care

ORDER PROCESSING TIMES
ORDERS TYPICALLY TAKE 1-3 BUSINESS DAYS TO PROCESS BEFORE THEY ARE SHIPPED, IF THE PRODUCTS ARE AVAILABLE AND NOT ON PRE-ORDER(HOLIDAYS & WEEKENDS ARE EXCLUDED. PLEASE KEEP THIS IN MIND BEFORE ORDERING. 

 

SHIPPING
ALL DOMESTIC ORDERS ARE SHIPPED VIA Canada Post.

ORDERS TYPICALLY TAKE 2-4 BUSINESS DAYS TO ARRIVE- INCLEMENT WEATHER, DISTANCE FROM SENDER, OR A VARIETY OF OTHER UNFORESEEN CIRCUMSTANCES MAY MAKE THIS TIME LONGER. ONCE YOU HAVE YOUR TRACKING PLEASE CONTACT CANADA POST WITH ANY ISSUES WITH DELIVERY TIMES.

ONLY SOME ORDERS ARE APPLICABLE FOR EXPRESS SHIPPING. TO INQUIRE IF YOUR ORDER IS APPLICABLE, PLEASE EMAIL IBUCHIONLINE@GMAIL.COM BEFORE PLACING YOUR ORDER.

IF YOU SUSPECT YOUR ITEM HAS BEEN MISDELIVERED OR LOST- PLEASE PUT IN A CLAIM WITH CANADA POST BEFORE SENDING AN EMAIL TO IBUCHIONLINE@GMAIL.COM WE CANNOT ASSIST WITH LOST OR DELAYED PACKAGES WITHOUT A CLAIM NUMBER.

INTERNATIONAL SHIPPING

INTERNATIONAL ORDERS ARE SENT OUT VIA DHL SHIPPING TIMES DEPEND ON FINAL DESTINATION COUNTRY.

WE TRY OUR BEST TO MAKE SURE DUTIES ON OUR PRODUCTS REMAIN LOW- BUT IF YOU ARE AN INTERNATIONAL BUYER, SOME DUTIES MAY APPLY.


PRE- ORDERS
 

EACH PRE-ORDER ITEM HAS A DIFFERENT DELIVERY DATE. PLEASE MAKE SURE YOU THOROUGHLY READ THE PRODUCT DESCRIPTION , BEFORE PLACING THE ORDER.

PRE-ORDERED ITEMS ARE NOT APPLICABLE FOR RUSH OR EXPRESS SHIPPING- PLEASE KEEP THIS IN MIND WHEN PLACING YOUR ORDER.

ORDERS WILL START PROCESSING ON DATE ADVERTISED ON THE SITE- IBUCHI INC RESERVES THE RIGHT TO CHANGE RELEASE DATES WITH PROPER NOTIFICATION TO CUSTOMER. ORDERS CAN TAKE UP TO 3 BUSINESS DAYS TO PROCESS STARTING ON THE RELEASE DATE, OR THE FIRST BUSINESS DAY AFTER THE RELEASE DATE IF DATE ADVERTISED IS A HOLIDAY, WEEKEND, ETC.

PRE-ORDERED ITEMS WILL BE SENT USING NORMAL SHIPPING RATES.

Return & Exchange Policy

Exchange only within 14 days of receiving your order.